Tiqi

Delete your account

You can delete your Tiqi account at any time — from the app, or here if you have already uninstalled it. Deletion is immediate and cannot be undone.

Delete your account now

Sign in with the phone number and password you use in the app. We ask for them only to be sure the account is yours.

Forgotten your password? Reset it in the Tiqi app, then come back here.

Deleting from the app

Open the Tiqi app, go to Profile, and choose Delete account near the bottom of the screen. You are asked to confirm once, and the deletion happens straight away.

What is deleted

The following is removed immediately and permanently:

  • Your account and the password you sign in with.
  • Your name, phone number, preferred language and marketing preference.
  • The notification tokens that let us send a push to your devices.
  • Any reviews you have left for a practice.
  • Any place you are currently holding in a queue, which is cancelled so the practice is not holding it for someone who is not coming.
  • Verification codes sent to your phone number.

What the practices keep

Practices keep their own record of the visits they have had — the date, the service, the ticket number and how long it took. That record is theirs as much as yours, and they need it for their own bookkeeping and to know how busy they have been.

Your name, your phone number and any notes about you are removed from those records the moment you delete your account, permanently and with no way back. What is left is a visit with nobody attached to it: it cannot be traced to you, and we could not restore the link even if you asked us to.

How long it takes

Deletion happens the moment you confirm, in the app and on this page alike. There is no waiting period and no grace period — which is also why there is no way to change your mind afterwards. If you use Tiqi again later, you will be starting a new account.

If you cannot use either route

If you cannot sign in — because you have lost the phone number the account was made with, for example — email privacy@tiqiapp.com from any address and tell us the number the account used. We will verify what we can and complete the deletion within 30 days.